Policies

Everyone at Crafted 1846 by Chartwells is excited to make your event a success! Our mission is to provide you with exceptional quality, exceptional service, and a creative cutting-edge culinary experience. Our professional team is available to assist in planning your special event Monday-Friday 9:00am - 5:00pm. Please contact our catering manager at 570-577-3704 for customized service and menus.

Scheduling Your Catering

Register your event with the Events Management Office. Room reservations need to be made before contacting
Dining Services. Room reservations, audio-visual equipment and table set-up needs are handled through the Events Management Office at 570-577-3393.

Place your catering order at least three days before your event. Be sure to include allergy or dietary restrictions and other special needs such as special linens, flowers and room configurations to your form. For formal or larger events, call us to discuss the food and service and allow adequate time for planning and preparation. In order to plan and schedule properly, THE CATERING OFFICE MUST BE NOTIFIED A MINIMUM OF FIVE BUSINESS DAYS (MONDAY THROUGH FRIDAY) BEFORE YOUR EVENT. If contact is less than five business days, every attempt will be made to satisfy your needs for the event, but menu selection or any special requests cannot be guaranteed. If an event is booked two business days (Monday through Friday) or less prior to your event, a $10 or 15% of food cost charge, whichever is higher (maximum $50), will be added to the price and menu selections may be limited. Please contact Catering to plan the food and service to fit your particular needs (special linens, flowers, room configurations) to allow adequate time for planning and preparation. The Catering Office, which is located on the second floor of the Elaine Langone Center, is open Monday – Friday, 8:30 a.m. – 5 p.m.
NOTE: For University events, a budget number is required before an order can be processed.
The catering guide and event form can be found online at bucknell.edu/catering. Complete and return the event form to Bucknell University Catering via e-mail at catering@bucknell.edu.

Guest Counts

When booking the event, the expected guest count must match the room request set up and should be as accurate as possible. Bucknell University Catering will plan, bill, and purchase food based on this number. Final counts and all changes must be received by e-mail 72 hours (3 business days, Monday–Friday) prior to the event. Those received within 72 hours cannot be guaranteed, and will incur a $10 or 5% of the food cost charge, whichever is higher. Events canceled within 24 hours of the event or numbers decreased by 25% or more within a 24-hour time frame will be charged for any specialty products purchased for that event as well as any expenses incurred in preparation for the event. Cancellations on the day of the event, or failure to cancel, will be billed the entire amount.

Event Time

Events are billed in four-hour increments. Events exceeding the four-hour limit will be subject to additional service fees. Due to health and safety requirements, certain foods can only be displayed for a limited time.

Cancellation

We kindly request that cancellations be made five business days prior to the contracted event date. Due to planning, events cancelled less than 72 hours before the events take place will forfeit their deposit, equal to 50% of the total bill.

China and Linen

Events held within the Elaine Langone Center will be provided with china unless otherwise designated. Events held outside the Elaine Langone Center will be provided with disposable ware; however, if china is desired a charge of $3 per person will be incurred. Basic paper supplies are included with meals. All others will be charged at a minimal cost. Please contact the Catering Office for the appropriate pricing.

All buffet/food table linens will be included in the price of the event. Upon request, seating tables using linen will be covered with a standard 85” x 85” ivory table cloth at a charge of $7 per table. Other sizes and colors of linens may be ordered upon your request and will be charged accordingly.

Billing and Payment

At the time of confirmation, 50% of the final bill is due to secure your event. The remaining balance is due the day before your event. Forms of payment are credit card or bankers’ checks; we do not accept personal checks or business checks.

Special Diets

Special diets are accommodated upon request. We kindly request that your needs be submitted with your final counts.

Calorie Counts

2000 calories a day is used for general nutrition advice, but calorie needs vary. Additional nutrition information is available upon request.